Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
We are committed to delivering your gift on time and as fresh and beautiful as possible. Because of the seasonal availability of flowers it is sometimes necessary to make substitutions. Not all flowers that you see on our site are available everyday. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. If you have concerns about what your choice will look like, then please call us.. 601-362-8844.
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone or email address you provided we will substitute to the closest flowers/color that are available.